VA honors HeRO winners for safety, COVID-19 efforts

(VA) recently honored the Veterans Health Administration (VHA) National HeRO Award recipients for their contributions to VHA’s journey to becoming a high-reliability organization (HRO).

VHA’s enterprise-wide journey to high reliability aims to continuously improve its processes by maximizing safety and minimizing harm to achieve the goal of ensuring every patient receives excellent care every time.

The awardees were recognized for their safety and process improvement initia- efforts to provide the best possible care to veterans. Their accomplishments include and triage processes including the devel- printing technology for personal protective equipment. – cipients responded swiftly and efficiently to ensure that VHA delivers the best care – entry procedures to manufacturing personal protective equipment to staying in touch with veterans, VA staff are handling the

Each of the 11 teams and individuals were nominated by top leadership in one of five categories: Clinical individual from a or facility, non-clinical individual from a VISN or facility, clinical team from a VISN or facility, non-clinical team from a VISN or facility and individual or team from VHA central office.

The National HeRO Award is the highest level of HRO recognition available within VHA and is reserved to honor employees who advance VHA’s journey to high reliability through demonstration of VHA’s HRO principles in action. The HRO steering committee votes quarterly to select one winner in each category for a National HeRO Award.

For more information about VA’s journey to high reliability, visit www.patientsafety. va.gov/features/VHA_ s_ HRO_ journey_ officially_ begins.asp.

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