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VIRGINIA — Kristin Pessenda, an American Family Insurance agency owner in Virginia, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“Even in 2020, facing a global pandemic and all the challenges that came with it,” said Ann Hamilton, American Family Insurance customer experience vice president, “this select group of agency owners who achieved the American Star Excellence in Customer Experience Certification have, according to their customers, provided the outstanding service that makes them stand out among other insurance providers.”
The service excellence distinction evaluation process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.
Pessenda has been an agency owner for American Family since October 2012. Her agency office is located at 1018 S. 2nd Ave., Virginia.