Fortune Bay Resort Casino named Champion of Tourism

Winners of the 2018 Spirit of Hospitality Awards announced
Spirit of Hospitality Awards winners. Pictured (l. to r.): Dan Darbo, Hoyt Lakes Municipal Golf Course; Bonnie Washington, Auto Zone; Sean Splawn, The Whistling Bird; Ailie Marsyla, Perkins; Brian K. Anderson, Fortune Bay Resort Casino; and Phyllis Rayton, Range Mental Health. Winners not pictured: Bonnie Avikainen, Fortune Bay Resort Casino; Greg Gilness, Olcott Park Fountain Restoration Committee; and Mollie Stanford, Arrowhead Regional Library System. Submitted photo.

Spirit of Hospitality Awards winners. Pictured (l. to r.): Dan Darbo, Hoyt Lakes Municipal Golf Course; Bonnie Washington, Auto Zone; Sean Splawn, The Whistling Bird; Ailie Marsyla, Perkins; Brian K. Anderson, Fortune Bay Resort Casino; and Phyllis Rayton, Range Mental Health. Winners not pictured: Bonnie Avikainen, Fortune Bay Resort Casino; Greg Gilness, Olcott Park Fountain Restoration Committee; and Mollie Stanford, Arrowhead Regional Library System. Submitted photo.

IRON RANGE – Winners of the 2018 Spirit of Hospitality Awards were announced Oct. 28, at a ceremony held at the Eveleth Auditorium. More than 73 people representing 36 Iron Range businesses and organizations were nominated in eight categories; 58 chose to interview for the award. The winners in the various categories were: • Bartending: Sean Splawn, The Whistling Bird; • Behind-the-Scenes: Mollie

Stanford, Arrowhead Library System;

• Food Production: Phyllis Rayton, Range Mental
Health;
• Guest Relations: Dan
Darbo with the Hoyt Lakes
Municipal Golf Course;
• Hotel Guest Services:
Bonnie Avikainen, Fortune
Bay Resort Casino;
• Retail: Bonnie Washington, Auto Zone;
• Server: Ailie Marsyla,
Perkins; and
• Volunteer of the Year:

Greg Gilness, Olcott Park Fountain Restoration Committee.

In a new category— Champion of Tourism— Fortune Bay Resort Casino was recognized for their ongoing support of and contribution to tourism and the visitor economy across the region.

“It is always a great honor to meet the people in our region who make our businesses shine,” said Jane Serrano, event committee chair and general manager of Holiday Inn Express and Suites. “When we interview the SOHA candidates we are always blown away by the quality of our workforce.”

The event, which just celebrated its seventh anniversary, strives to recognize excellence in customer service through a nomination, interview and awards process. Nominations for the 2019 Spirit of Hospitality Awards are being accepted

at www.ironrange.org.

The Iron Range Tourism Bureau is a nonprofit destination marketing organization serving the communities of

Hibbing, Chisholm, Buhl, Mountain Iron, Virginia, Eveleth, Gilbert, Biwabik, Aurora, Hoyt Lakes and Embarrass.

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